![]() I will appreciate someone can look into this issue and able to resolve this without us having to reprint all namecards and contracts. As the issue is not resulted at my end, I will think that StarHub must do better than this to maintain its customer service standard. Checking with the representative, I am not able to get a satisfactory reply on what other alternative is available except to nominate another number and reprint all the namecards and contracts. We are not even talking about the reputation damage when our clients call this number and can not locate us.ģ. So now, is Starhub going to compensate us for the moeny spent. there is no response at all, and we assume that everything is good and we proceed to print the number on our namecards and contracts. if an order is cancelled, shouldn't I be informed about this when the number was assigned to me?Ģ. I was just told to take up another number. I asked if anything could have been done as this issue was not caused by me, and we had printed and distributed namecards and contracts with this number. I asked how this could have happen and I was told that the order for the phone line was cancelled, then the number was released. A few days later, he called me back and informed me that the number is no longer available as it was assigned to another company. I contacted the representative and he told me that he would check and revert. ![]() A few weeks after that, I received the billing and I found it strange that no phone line subscription was listed. Subsequently I am just waiting to have the phone line to be setup. I proceeded to print the namecards with this number for our staff, as well as the contact details on our contracts with customers. I was told that this number will be reserved for me. I was asked to select the number for my company phone, which I did and submitted to the representative. My application was approved and the Internet access was setup quite promptly. My company (CWG Holdings Pte Ltd and Account no - 8.20023854U) just moved into our new office, and I applied for a corporate account with StarHub to have the internet access and phone line. You could actually get used Starhub equipment at the former Rochor Canal or online if one really needs. Yes, the equipment is on a rental basis, but it is quite icky not knowing who else has handled the remote control previously, Handled by a deceased person or a person who has some potential biohazard risk? Starhub is precarious and insensitive to the risk and races in Singapore. Doesn't the This is, in my opinion not the appropriate interpretation of an eco-friendly methodology. Worrying part, when the electronics failed, especially running 24 x 7, does it becomes a fire hazard to homes? When a fire does break out in your home, it will be good to claim from Starhub as they passed on re-conditioned electronics. Starhub is assuming that their electronics has a lifetime usage. It is quite sad that a professional company like StarHub adopts a policy to re-conditioned all failed electronics and may unknowingly passed on sub-standard electronics to others. It is more frustrating that it takes quite a lot of effort to dismantle all existing cables. ![]() It is quite frustrating that the staff explained that we as customers get confused with the word 'New'. As I have 2 set-top box, I decided to changed both at the same time. I told them that the only reason I was bringing down this unit for exchanged is that the 1 unit failed to turned on, picture pixelated and remote was sometimes laggy. He reminded me to bring my old set-top box together with the accessories and HDMI cable for the change to occur.Īfter a month, little did I know that upon arriving at the Service Center that it was Starhub's policy to change only the set-top box with a reconditioned set. I was told by the sales staff that apart from changing of the wireless router at no cost, I would get a new set-top box, to be changed for free. Upon chancing a deal on Starhub Mobile plan, I decided to re-contract all services under the same service provider. I was on Singtel Mobile with Starhub Broadband and TV.
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